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Steve Brummet

Recent Posts

5 Tax Resources That Help People With Disabilities

Steve Brummet on Apr 10, 2015

The IRS understands the need to make sure individuals with disabilities receive simple and easy access to tax help and education. There are many resources available to support taxpayers with disabilities, as they work toward fulfilling their tax obligations. As a tax professional, it’s important that you have some information regarding the topic to help clients and their family members.

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Great Customer Service.
It's Not What You Think It Is...

Steve Brummet on Nov 06, 2013

In the movie The Princess Bride the mastermind bad guy Vizzini several times deals with certain situations that do not go the way he anticipated and each time he exclaims “inconceivable!”

Until finally the sword master Inigo Montoya says, “ You keep using that word. I do not think it means what you think it means.”

If you Google “customer service” today you will get hundreds of thousands of results of articles on how to create the best customer experience, examples of awful customer experiences, lists of 3.5 things you need to know to serve your client better and on and on and on.

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